How We Built a Continuous Evaluation Pipeline for Agentic Systems: A Case Study in Reliable AI
How We Built a Continuous Evaluation Pipeline for Agentic Systems: A Case Study in Reliable AI Executive Summary / Key R...
Case Study
28 articles
Integrating AI with Legacy Systems: A Success Story of Modernization
Integrating AI with Legacy Systems: Strategies and Best Practices Executive Summary / Key Results When a mid-sized logis...
From Bots to Reps: How a SaaS Company Cut Escalations by 40% with Smarter Human Handoff Strategies
From Bots to Reps: How a SaaS Company Cut Escalations by 40% with Smarter Human Handoff Strategies Executive Summary / K...
From Broken Prompts to Bulletproof Agents: How Agent Red Teaming Cut Incident Rates by 94%
From Broken Prompts to Bulletproof Agents: How Agent Red Teaming Cut Incident Rates by 94% Executive Summary / Key Resul...
How AI-Powered Workflow Automation Transformed a Logistics Company's Operations
How AI-Powered Workflow Automation Transformed a Logistics Company's Operations Executive Summary / Key Results A mid-si...
Multi-Agent System Topologies: Hierarchical, Peer-to-Peer, and Market-Based Architectures (Case Study)
Multi-Agent System Topologies: Hierarchical, Peer-to-Peer, and Market-Based Architectures Executive Summary / Key Result...
How One Company Built an AI Ethics Committee That Transformed Their Governance
How One Company Built an AI Ethics Committee That Transformed Their Governance Executive Summary / Key Results When a mi...
How a Chatbot Discovery Workshop Aligned Stakeholders, Prioritized Use Cases, and Delivered 40% Cost Savings
How a Chatbot Discovery Workshop Aligned Stakeholders, Prioritized Use Cases, and Delivered 40% Cost Savings Executive S...
How AI Agents Revolutionized Supply Chain Management: A Logistics Automation Case Study
How AI Agents Revolutionized Supply Chain Management: A Logistics Automation Case Study Executive Summary / Key Results...
Industry-Specific Chatbot Implementation: Financial Services, Education, and Hospitality Use Cases
Industry-Specific Chatbot Implementation: Financial Services, Education, and Hospitality Use Cases Imagine this: a busy...
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Multi-LLM Strategy for Chatbots: When to Use GPT-4, Claude, Gemini, and Open Source Models [Case Study]
Multi-LLM Strategy for Chatbots: When to Use GPT-4, Claude, Gemini, and Open Source Models Executive Summary / Key Resul...
How Conversational UX Design Transformed Support: A Case Study in Chatbot User Experience
How Conversational UX Design Transformed Support: A Case Study in Chatbot User Experience Executive Summary / Key Result...
Voicebots That Don't Suck: Designing and Deploying AI for Phone, IVR, and Voice Assistants
Voicebots That Don't Suck: Designing and Deploying AI for Phone, IVR, and Voice Assistants Executive Summary / Key Resul...
MLOps, Data Pipelines, Security & Compliance: A Complete Case Study Guide
MLOps, Data Pipelines, Security & Compliance: A Complete Case Study Guide Executive Summary / Key Results When WellSprin...
Channels, Platforms, and Use Cases: A Complete Guide (Case Study)
Channels, Platforms, and Use Cases: A Complete Guide (Case Study) Executive Summary / Key Results BrightMart, a mid-mark...
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Intelligent Document Processing with LLMs: From PDFs to Structured Data [Case Study]
Intelligent Document Processing with LLMs: From PDFs to Structured Data [Case Study] Executive Summary / Key Results Nor...
Case Study: Observability for Agentic Systems—Agent Tracing, Cost Control, and Error Recovery
Case Study: Observability for Agentic Systems—Agent Tracing, Cost Control, and Error Recovery Executive Summary / Key Re...
Case Study: Secure and Compliant Chatbots—Data Privacy, PII Redaction, and Governance
Secure and Compliant Chatbots: Data Privacy, PII Redaction, and Governance Executive Summary / Key Results Evergreen Hea...
RPA + AI in Action: Orchestrating Autonomous Agents and Bots for End-to-End Automation
RPA + AI in Action: Orchestrating Autonomous Agents and Bots for End-to-End Automation Executive Summary / Key Results A...
Guardrails for AI Agents: Policies, Permissions, and Human‑in‑the‑Loop Controls That Cut Risk by 92%
Guardrails for AI Agents: Policies, Permissions, and Human‑in‑the‑Loop Controls That Cut Risk by 92% Executive Summary /...
AI Integration with CRM, ERP, and Help Desk: A Practical Playbook (Case Study)
AI Integration with CRM, ERP, and Help Desk: A Practical Playbook (Case Study) Executive Summary / Key Results NorthRive...
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RAG for Chatbots: Retrieval-Augmented Generation Architecture, Tools, and Tuning [Case Study]
RAG for Chatbots: Retrieval-Augmented Generation Architecture, Tools, and Tuning [Case Study] Executive Summary / Key Re...
Intelligent Automation Integrations Insights #7: How One Distributor Unified CRM, ERP, IVR, and Document AI for 63% Faster Cycles
Intelligent Automation Integrations Insights #7: How One Distributor Unified CRM, ERP, IVR, and Document AI for 63% Fast...
Conversational AI Chatbots Insights 13: 90 Days to 42% Support Deflection and 19% Sales Lift
Conversational AI Chatbots Insights 13: 90 Days to 42% Support Deflection and 19% Sales Lift When people search for prac...
Intelligent Automation & Integrations Insights 35: How BrightWave Supply Scaled Support and Revenue with LLMs, RPA, and APIs
Intelligent Automation & Integrations Insights 35: How BrightWave Supply Scaled Support and Revenue with LLMs, RPA, and...
AI Chatbots & Conversational AI Insights 33: Case Study — How BrightWave Electronics Cut Support Contacts 58%, Boosted Conversions 18%, and Saved $1.3M With AI Solutions
AI Chatbots & Conversational AI Insights 33: Case Study — How BrightWave Electronics Cut Support Contacts 58%, Boosted C...
AI Chatbots & Conversational AI Insights 29: How GreenLoop Turned Support into Revenue in 6 Months
AI Chatbots & Conversational AI Insights 29: How GreenLoop Turned Support into Revenue in 6 Months Friendly, reliable AI...
Custom AI Chatbots Case Study: Insights 29’s 43% Ticket Deflection and 28% Conversion Lift
Custom AI Chatbots Case Study: Insights 29’s 43% Ticket Deflection and 28% Conversion Lift Executive Summary / Key Resul...